Refund Policy

This Refund Policy is part of the Terms of Service of Mireon. It explains when you receive money back, how, and what we cannot refund. All amounts are in NGN.

1. Automatic refunds to your balance

You do not need to ask for these. They happen as soon as the order status changes:

• Canceled or failed orders. If an order is rejected or canceled during delivery, or we cannot start it, the full price is returned to your balance.
• Partial orders. If only part of the quantity is delivered, the price of the undelivered units is returned to your balance. For example, if you ordered 1,000 and 250 were not delivered, you receive back 25 percent of the price.
• Orders we cancel. If we cancel an order, for example because a price was wrong or the service became unavailable, it is refunded in full.

The refund appears in your Transactions list and, for partial and canceled orders, in an email to you. Refunded balance can be used on any order.

2. What we cannot refund

We cannot refund an order that was delivered as described, including when:

• the link, username or quantity you entered was wrong, or you ordered the wrong service;
• the account was private, was set to private during delivery, was deleted or suspended, or the username or content changed after the order began;
• you placed several orders for the same link at once and they could not all be processed, where the later ones were delivered as far as possible;
• the platform later removed or reduced the delivered engagement, and the service did not include a refill (see section 3);
• the result did not give you the reach, income, ranking, monetisation or verification you hoped for. We sell units of engagement and make no promise about outcomes;
• you changed your mind, or the order is no longer useful to you; or
• your account on the platform was restricted or closed because of the engagement. You accepted this risk when you ordered.

3. Refills and drops

Some services include a refill guarantee, shown in the service name or description, for example "30 day refill". If the delivered count drops during that period you can request a refill from the order page, and we replace the lost units. Refills are not cash refunds. They are available only for services that say so and only while the refill period lasts. We may refuse a refill if the link has changed, if you used another growth service on the same link, or if the drop is caused by something other than normal removals.

Where a service does not include a refill, drops after delivery are not refundable.

4. Deposits and unused balance

Deposits are prepaid credit. Once credited, they are intended to be spent on orders. If you have not used part of your balance you can ask for it back, and we will normally agree if all of the following apply:

• you ask within 14 days of the deposit that created the balance;
• the funds have not been used on orders, and the request is for money you paid rather than refunds or adjustments we gave you;
• we can verify that the payment came from you and have no reason to suspect fraud, abuse or money laundering; and
• you accept that payment processor and network fees, and any conversion costs, that we cannot recover will be deducted.

Where it is possible we return the money by the same method it came from. We may decline cash refunds of balance that came from earlier refunds, bonuses or manual adjustments, and balance of accounts that have broken our terms. Cryptocurrency refunds are sent in the same asset to an address you confirm, at the value of the amount that is refunded, and may be subject to network fees.

5. Chargebacks and payment disputes

If you have a problem with a payment, please contact us first. We resolve most problems quickly. If you open a chargeback or dispute with your bank, card issuer or payment provider without contacting us, or for a payment for which you received what you ordered, we may freeze or close your account, cancel pending orders, recover the credited amount and any dispute fees from your balance, and give the payment provider the order and delivery records that show what happened. Please do not do this as a shortcut to a refund.

6. How to ask for a review

If you think an order should have been refunded and it was not, open a support ticket from your account within 14 days of the order finishing. Give the order number and explain what went wrong. We will look at the order records and the delivery report and answer in writing, normally within three business days. We may ask for a screenshot or other evidence. Requests made after 14 days may be declined because delivery records are no longer available.

7. Timing

Automatic refunds to your balance are immediate. Refunds to a payment method are issued within 10 business days of approval, but your bank or provider can take longer to show the money.

8. Fraud and abuse

We do not issue refunds on orders or deposits that we reasonably believe are linked to fraud, abuse of this policy, use of stolen payment details or breach of the Acceptable Use Policy.

9. Changes and your legal rights

We may update this policy, and the version that applies to an order is the one in force when you placed it. Nothing in this policy limits any right that you have under consumer protection law that cannot be waived. Questions about this policy: admin@mireon.xyz.